Frequently Asked Questions

*⏳*How long does it take to receive my purchase?**

==Most purchases are delivered automatically within 1–5 minutes after payment is completed successfully.==

*📦*I purchased a package but didn't receive it. What should I do?**

==Please wait up to 15 minutes. If you still haven't received your package, open a support ticket and provide your Tebex Transaction ID.==

*💳*What payment methods do you accept?**

==We accept all payment methods supported by Tebex, including PayPal, Credit/Debit Cards, UPI, and regional payment options.==

*🔒*Is it safe to purchase from this store?**

==Yes. All payments are securely processed through Tebex and trusted payment providers.==

*❌*Can I get a refund?**

==Due to the nature of digital products, all purchases are final and non-refundable unless required by law.==

*🔄*Can I upgrade my current package later?**

==Yes. If an upgrade path is available, you only need to pay the difference between your current package and the upgraded package.==

*🎁*Can I purchase items for a friend?**

==Yes. Enter your friend's correct in-game information during checkout to send them a gift.==

*👤*Can I transfer my purchase to another account?**

==No. Purchases are linked to the account used during checkout and cannot be transferred.==

*📋*What information should I provide when opening a support ticket?**

==Please provide your Tebex Transaction ID, in-game name, and a detailed explanation of the issue.==

*⚠️*What happens if I charge back my payment?**

==Unauthorized chargebacks may result in a permanent ban from our server and store until the dispute is resolved.==

*🌐*Do I need to be online to receive my purchase?**

==Some packages require you to be online, while others will be delivered automatically when you next join the server.==

*🕒*Why is my purchase taking longer than expected?**

==Payment processing delays can occasionally occur. Please wait a few minutes before contacting support.==

*🚗*Will purchased vehicles be lost after a server wipe?**

==Permanent purchases are generally restored after wipes unless otherwise stated in the package description.==

*🛠️*What should I do if I entered the wrong information during checkout?**

==Contact support immediately with your Transaction ID and the correct information.==

*📜*Do purchased packages give special authority on the server?**

==No. Purchases provide the benefits listed on the package page only and do not grant administrative authority.==

*💖*Why should I support the server?**

==Your support helps fund server hosting, development, updates, and new features for the community.==

*🎮*Can I use purchased items on other servers?**

==No. Purchases are valid only on this server and cannot be transferred elsewhere.==

*📧*How can I contact support?**

==Open a support ticket through our Discord server and our staff will assist you as soon as possible.==

*🔧*What happens if a purchased item stops working after an update?**

==Contact support and we will investigate the issue as quickly as possible.==

*🏆*Are store purchases permanent?**

==Unless specifically marked as temporary, all purchases are intended to be permanent.==